Shipping Policy

At Bellora Sydney, we want to make sure your order reaches you as smoothly as possible. Below you’ll find everything you need to know about processing, shipping and tracking your order.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email at the email address provided during checkout.

After your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

If you have any questions regarding your order, please contact our Customer Care Team at info@bellorasydney.com.

Processing Time

Orders are typically processed within 1–3 business days.

Orders are processed Monday to Friday. Orders placed on weekends or Australian public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has been processed and dispatched, estimated delivery within Australia is:

7–12 business days

This means that the estimated total time from placing your order to receiving it is approximately 8–15 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, public holidays, severe weather or peak shopping periods.

Free Shipping

We offer FREE standard shipping on all orders within Australia.

There is no minimum order value required to qualify for free shipping.

At this time, we do not offer an express shipping option.

Tracking Your Order

All Bellora Sydney orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

Please allow some time for the tracking information to become active after your order has been handed over to the shipping carrier.

If you experience any issues with your tracking information or believe your parcel is delayed, please contact us at info@bellorasydney.com.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and correct.

If you notice an error in your delivery address, please contact us at info@bellorasydney.com as soon as possible.

We will do our best to update your shipping information before your order is dispatched. However, once an order has been processed or shipped, we cannot guarantee that changes can still be made.

Bellora Sydney cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delayed Orders

While we aim to have all orders delivered within the estimated delivery timeframe, occasional delays may occur.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If your tracking has not updated for an extended period or you require further assistance, please contact our Customer Care Team at info@bellorasydney.com and we will be happy to assist you.

Taxes and GST

All prices displayed on the Bellora Sydney website are in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST) where required.

Australian customers will not be charged additional GST at checkout beyond the prices displayed on our website.

International Orders

Bellora Sydney primarily serves customers within Australia.

Where international shipping is available, international orders may be subject to import duties, customs fees, taxes or other charges imposed by the destination country.

These charges are determined by the relevant local authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

Customs processing may also result in additional delivery delays that are outside Bellora Sydney’s control.