Return Policy

Returns & Refunds Policy

Last updated: 20 August 2026

Thank you for shopping with Bellora Sydney.

We hope you love your purchase. However, if something isn’t quite right, we offer a 30-day return policy for eligible items.

This policy is in addition to any rights you may have under the Australian Consumer Law.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be:

Unworn and unused
Unwashed
In its original condition
Returned with all original tags still attached

We recommend trying on and inspecting your items carefully after receiving your order.

Items that show signs of wear, washing, alteration, damage caused after delivery, or removal of the original tags may not be eligible for a change-of-mind return.

Sale and discounted items are eligible for return under the same conditions as full-priced items.

How to Request a Return

Before returning an item, please contact us at info@bellorasydney.com.

Please include:

Your order number
The item(s) you wish to return
Your reason for returning the item

If your item is damaged, defective or incorrect, please also include clear photos or videos showing the issue where reasonably possible.

Once your return request has been reviewed and accepted, we will provide you with the appropriate return address and instructions on how to send your item back.

Please do not send your return before contacting us. Items sent without an approved return request may experience delays in being identified and processed.

Change-of-Mind Return Shipping

For change-of-mind returns, including situations where an item does not fit as expected or you simply decide you no longer want the item, return shipping costs are the responsibility of the customer.

Bellora Sydney offers free delivery on orders within Australia. We do not deduct the original standard shipping cost from eligible change-of-mind refunds.

We recommend using a trackable shipping service when returning your order. Bellora Sydney cannot be responsible for return parcels that are lost before they are received by us.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@bellorasydney.com as soon as reasonably possible.

Include your order number and clear photos or videos of the issue where possible so that we can assess the problem and assist you.

Where an item does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances and nature of the issue.

Where Bellora Sydney is responsible for the issue and return of the product is required, we will cover the reasonable cost of returning the item.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Refunds

Once your returned item has been received, we will inspect it to confirm that it meets the applicable return requirements.

If your return is approved, your refund will generally be processed within 5–7 business days.

Refunds will be issued to the original payment method used when placing your order.

Once we have processed your refund, your bank or payment provider may require additional time before the funds appear in your account. Processing times vary between financial institutions and are outside Bellora Sydney’s control.

We will send you an email once your refund has been processed.

Exchanges

At this time, Bellora Sydney does not offer direct exchanges.

If you would like a different size, colour or item, you may return your original item in accordance with this policy and place a new order separately.

This allows you to place your new order immediately without waiting for your original return to be received and processed.

New orders are subject to the prices, promotions and availability shown on our website at the time the new order is placed.

Refused or Unclaimed Deliveries

Please do not refuse delivery as a method of returning your order.

If a parcel is refused or left unclaimed for reasons unrelated to an error by Bellora Sydney, we may need to wait until the parcel has been successfully returned before a refund can be processed.

Where the carrier charges Bellora Sydney a return shipping fee as a direct result of a refused or unclaimed delivery, that reasonable return shipping cost may be deducted from a change-of-mind refund.

This does not affect your rights where the delivery was refused because of an issue covered by the Australian Consumer Law or an error for which Bellora Sydney is responsible.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you realise that you have entered incorrect shipping information, please contact us at info@bellorasydney.com as soon as possible.

We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

If an order is returned to us because incorrect or incomplete shipping details were provided, any reasonable return shipping costs charged to us may be deducted from the refund where permitted by law.

Order Cancellations

If you would like to cancel or change your order, please contact us at info@bellorasydney.com as soon as possible after placing your order.

We will do our best to accommodate your request. However, orders are processed quickly and we cannot guarantee that an order can be cancelled or changed once processing has begun.

Once an order has been dispatched, it can no longer be cancelled.

If your order has already been dispatched, you may request a return after receiving it in accordance with this Returns & Refunds Policy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Your rights under the Australian Consumer Law apply independently of Bellora Sydney’s voluntary 30-day change-of-mind return policy.

The conditions in our 30-day change-of-mind policy, including requirements relating to original condition, tags and return shipping costs, do not limit any rights you may have in relation to faulty, damaged, incorrectly described or otherwise non-compliant products under applicable consumer law.