Privacy Policy

Last updated: 20 August 2026

At Bellora Sydney, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, communicate with us, subscribe to our marketing communications or make a purchase from Bellora Sydney.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

When you visit or interact with our website, we may collect certain information automatically about your device and how you use our website. This may include your IP address, browser type, device information, time zone, pages or products viewed, referring websites, search terms and information about your interactions with our website.

We may collect this information through technologies such as cookies, pixels, tags, web beacons and log files.

When you place or attempt to place an order, we may also collect information including your name, email address, telephone number, billing address, shipping address, order details and other information necessary to process and deliver your purchase.

Payment information is processed securely through our payment service provider, Shopify Payments. Bellora Sydney does not generally receive or store your complete payment card details.

We may also collect information that you voluntarily provide when you contact us, communicate with our Customer Care Team, create an account, subscribe to marketing communications or otherwise interact with Bellora Sydney.

How We Use Your Personal Information

We may use your personal information to process and fulfil your orders, arrange delivery, provide order confirmations and shipping updates, communicate with you regarding your purchases and provide customer support.

We may also use information to operate and improve our website, understand how customers interact with Bellora Sydney, prevent fraudulent or suspicious transactions, maintain the security of our website and services, comply with legal obligations and improve our products, services and customer experience.

Where you have chosen to receive marketing communications, we may also use your contact information to send you news, offers, product updates and other promotional communications from Bellora Sydney.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us at info@bellorasydney.com.

If we introduce SMS marketing, promotional SMS messages will only be sent where you have provided the required consent. You will be able to opt out of those communications at any time.

Cookies and Tracking Technologies

Bellora Sydney uses cookies and similar technologies to operate our website, remember preferences, understand website activity and support advertising and marketing activities.

Cookies are small files that may be stored on your device when you visit a website. Some cookies are necessary for the website to function, while others may help us understand website usage or measure the effectiveness of our advertising.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of our website.

Meta Advertising

We may use advertising and analytics technologies provided by Meta Platforms, including the Meta Pixel.

These technologies may collect information about how you interact with our website and may help us measure advertising performance, understand customer behaviour and show relevant Bellora Sydney advertisements on platforms such as Facebook and Instagram.

The information collected through these technologies may be processed by Meta in accordance with its own privacy practices.

Shopify

Our online store is hosted on Shopify, which provides us with the e-commerce platform that enables us to sell our products and services to you.

Shopify may process personal information on our behalf in connection with operating our online store, processing transactions and providing related services.

Payment transactions made through our website may be processed through Shopify Payments and other payment infrastructure made available through Shopify.

Sharing Your Personal Information

We do not sell your personal information as a standalone commercial product.

We may disclose personal information to trusted service providers where reasonably necessary to operate our business and provide our services. These may include our e-commerce platform, payment processors, technology providers, marketing and advertising platforms, customer communication providers, logistics and delivery providers and professional advisers.

We only disclose information that is reasonably necessary for these providers to perform their relevant services.

We may also disclose personal information where required or authorised by law, in response to a valid legal request, to protect our legal rights, or to detect and prevent fraud or security issues.

Some of our service providers may operate or process information outside Australia. Where this occurs, personal information may be transferred, stored or processed in jurisdictions outside Australia.

Marketing Communications

We will only send promotional email communications where you have subscribed, consented or where we are otherwise permitted to do so.

You can withdraw your consent or unsubscribe from promotional emails at any time by clicking the unsubscribe link in the relevant email.

Please note that even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to an existing order, customer service enquiry or other transaction with Bellora Sydney.

Information Security

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our online store uses security measures provided through Shopify and its associated infrastructure, including encrypted connections where appropriate.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, preventing fraud and complying with applicable legal, accounting and tax obligations.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it where appropriate.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information that we hold about you or to request that inaccurate or outdated information be corrected.

In certain circumstances, you may also request that personal information be deleted. We will consider such requests subject to applicable legal obligations and legitimate requirements to retain particular records.

To make a privacy-related request, please contact us at info@bellorasydney.com.

We may need to verify your identity before processing a request in order to protect your personal information.

Privacy Complaints

If you have a concern or complaint regarding the way Bellora Sydney has handled your personal information, please contact us at info@bellorasydney.com.

Please provide enough information for us to understand your concern. We will review your complaint and aim to respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Bellora Sydney is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services or legal and regulatory requirements.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.